AVAYA IP OFFICE: SIMPLE,
POWERFUL COMMUNICATION
FOR SMALL BUSINESS
NEWPATH | TELECOM | AVAYA IP OFFICE | PRODUCTIVITY PRODUCTS
A phone system designed for small and medium businesses, Avaya IP Office offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office helps small businesses use communications to differentiate them from their competition.
POWER USER - FACT SHEET
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages-voice, email, and fax-in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
MOBILE WORKER - FACT SHEET
Make any mobile phone an extension of the office phone system-complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.
TELEWORKER - FACT SHEET
Give teleworkers-employees who work remotely full-time-the same phone and functionality they’d have in the office. Users connect their phones to the company's phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
RECEPTIONIST - FACT SHEET
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
CUSTOMER SERVICE SUPERVISOR
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
CUSTOMER SERVICE AGENT
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
TELEPHONY PRODUCTS
IP OFFICE RESOURCES
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