Contact Centers for small and mid-sized business have never been more affordable and feature rich. Newpath Communications will help you get the information you need to better manage your business, focus your workforce and improve the customer experience.

Business Benefit

Improve customer relationships—get the call to the right person as quickly as possible.

Enhance agent productivity with tools that increase your management capabilities.

Measure your customer service performance—always know how well calls are being handled.

Integrate webchat, e-mail and voice services in a way that adds value to your customer service offering.

If you are looking to grow your company and want to meet the challenge of great customer service, while at the same time produce a manageable ROI back into the business, we can help. Whether you have an informal or formal contact center we have solutions for you.

Data Networking Optimize and secure your data network and insure you are getting the most out of your technology investment. Keep your remote office locations and mobile workforce connected.

Business Benefits:

Deploy wireless access points allowing your employees to be productive anywhere in the office.

Take advantage of IP Telephony. Lower costs and integrate your communication applications.

Safeguard your business information and reduce the risk of viruses and other threats to your business.

Allow remote access with virtual private network (VPN) connections for remote staff and teleworkers.

Optimize performance through Quality of Service (QOS) and Virutual Local Area Networks (VLANS).

We offer a wide variety of solutions for small and mid-sized business that scale to meet your needs.

Newpath Communications takes the time to understand your business and what a successful communication solution means for you. Our team of professionals are dedicated to finding the best match based on your business objectives and IT budget.

Professional Services:

Call Center Design and Implementation

Computer Telephony Integration (CTI), screen pop-ups, application integration and softphone solutions.

Customer Relationship Management (CRM) planninng, implementation and integration with call center solution.

Disaster Recovery, System Redundancy and Back-up Solutions.

Project Management and Consulting for system implementation, Relocations and new build-outs.

Our focus is finding a comprehensive solution that looks at all aspects of your technology needs. We implement solutions that are managable and enable you to quickly repond to changes in the market and your strategic direction. We offer affordable Maintenance & Service Agreements that provides you with the ongoing support when you need it most.

Mobile Workers are increasing in numbers. Keeping them connected to your business with easy access to customers, support staff and back office information is vital to maximizing their productivity and responsiveness.

Business Benefit

Route your customer to the right person no matter where they are at.

Increase call coverage and first time call resolution.

Reduce cell phone, long distance and toll costs through VOIP, SIP and other IP Telephony solutions.

Keep your workforce connected to your business from home, on the road or in a remote location through VPN.

Converged Voice & Data Simplify your communication architecture with convergence solutions. Gain access to more robust communication features that improve your overall business performance and management.

Business Benefit

Increase productivity by managing voicemail, e-mail and fax from multiple systems through one device.

Respond quickly to your customers through webchat, call center and unified application solutions.

Reduce maintenance and service costs through system consolidation.

Increase revenue by streamlining your busines operations and enabling customer centric solutions.